Ian Ayre Meeting The Minutes And Our View
Last Tuesday Spirit of Shankly met with Ian Ayre, Liverpool FC Managing Director and Phil Dutton, Head of Ticketing and Hospitality, to discuss ticket prices for the 2013/14 season.
The Union maintains that the proposed increases are an insult to long-standing supporters, flying in the face of economic reality and adding further to the 1108% price increase, against a football wide average of 716%, Liverpool supporters have endured since 1989. So much for Lord Justice Taylor's Hillsborough report saying that "it should be possible to plan a price structure which suits the cheapest seats to the pockets of those presently paying to stand."
Having discussed the proposed tiered pricing structure in detail, we believe that the Anfield stadium, as it presently stands, is not suited to the tiered pricing structure that the club has imposed. The Main Stand has obstructed view seats to be charged at tier two prices, with facilities throughout the stand best described as poor. The end blocks in the Paddock are to be priced at tier two in spite of facilities that couldn't even be described as primitive and sightlines that prevent supporters seeing the far corner of the pitch without standing. The lack of legroom in the Lower Centenary Stand has been a source of amusement and aching limbs since the stand was built, as the old Kemlyn Road Stand, in 1963.
Given the club's view that supporters in these seats will, at some yet to be determined time in the future, benefit from the stadium redevelopment, the Union has concluded that supporters are being asked to pay in advance for facilities & views of the pitch that still don't exist, the plans for which have not yet seen the light of day.
The Union is wholly opposed to any price increases and remains committed to the national campaign for cheaper match tickets. However, as a short-term compromise measure, we proposed that there be no price increases for those purchasing Season Tickets before an initial deadline. While the tone of the response to this proposal does not fill us with hope, we urge the club to give this option serious consideration.
When all is said and done, the proposed price increases will hit long-standing supporters hard. And for what is the club willing to risk losing a lifetime of goodwill? An increase in revenue that amounts to approximately 1% of the players' wage bill!
Given the relatively insignificant increase in revenue the price rises will generate, weighed against the disproportionate impact the rises will have on supporters' pockets, we can only assume that the club is driven by a wish to change the demographic of its match-going support by pricing an increasing number of long-standing supporters out of the game.
While the Union has an excellent working relationship with a number of the club's Supporters' Committee members, we must question the role of the Committee in the price increase process. Ian Ayre believes that the Committee was consulted. If this is correct, what was the view of the Committee? If the Committee was not consulted, is it going to say nothing while being name checked by the club? Two simple questions requiring equally simple answers.
Spirit of Shankly remains committed to fighting against rip-off ticket prices and will be looking to step up the protests that have previously focused solely on away matches. If you want an end to this never ending football ticket price bubble join your union and join us in working with supporters from clubs across the country to reclaim our game.
http://www.spiritofshankly.com/news/ian-ayre-meeting-the-minutes-and-our-viewMeeting with LFC Regarding Home Ticket Prices
Present
Spirit Of Shankly â James McKenna, Peter Hooton, Keith Culvin and Peter Furmedge
Liverpool FC â Ian Ayre and Phil Dutton
Notes: The minutes of this meeting have been transcribed from notes made during the meeting and
from a recording of the meeting, to enable a true and accurate record to be kept of what was said.
They have been shared amongst those present prior to release with no indication from any individual
that they are not a true and accurate record of what was said. The minutes, like those of most
lengthy meetings are a paraphrasing of what was discussed by each side. This is the case except
where something is a quote, which appears in quotation marks. Remarks in bold are from Spirit Of
Shankly and the responses are from LFC.
At the start of the meeting, we explained our views on the ticketing price rise. We said that there
had been huge feedback from members in response to the clubâs initial release and our subsequent response
http://www.spiritofshankly.com/news/liverpool-supporters-union-statement-on-lfc-snew-six-tier-ticket-structure-for-2013-2014. We made it clear that the overwhelming feeling from all those we had spoken to, and heard from, was anger, with plenty of questions about how and why such a decision on price rises had been arrived at. We had a number of questions to ask LFC based on the feedback from members and here follows the questions we asked:
Why the price rise this year?The club stated that they have done what they do every year, which is to look at what they want to
achieve financially for the club and what part ticketing plays in that. They stated they never
implemented an increase last year. They were looking for a rise largely in line with inflation, around
3%. They also wanted to look at introducing tiered pricing, something they said they wanted to do
last year but held off. They said that we are one of a very few stadiums in the country that doesnât
have tiered pricing and as a result other clubs have very low tickets in some areas because of this -
they have moved some up and others have stayed low, more affordable.
With reference to introducing this at Anfield the club said that based on the prices that have gone
down, those that have stayed the same and those that have gone up, averaging it out gives a rise
that is inflationary across the board. They said this allowed them to do two things â implement the
inflationary rise and create the tiered pricing system.
How many seats have actually seen a price reduction?Around 3,000 seats in the Kop have seen a price reduction while in the Anfield Road around 1500-
2000 seats have had the prices reduced.
Why not just have inflationary rises for all?The clubs response to this was âbecause we want to get to the tierâ. They expanded on this to say
their ambition is âwhere there is some level of affordabilityâ. They told us they have done this with
kidsâ ticket where they have reduced prices again and that they have done it before for OAPs. The
club said âIf you always have everywhere same price, you canât do that. You either put some up and
not others, or keep everyone the same which is not sustainable as a business. It makes the most
sense as itâs the same model as every other venue in the world, where the best seats in the house
are more expensive.â
It is all very good saying that we are one of a few clubs to not have tiered pricing. However we are
one of a few clubs that hasnât modernised or redeveloped (the stadium). Look at the history of the
Main Stand.The club said that in one stand case that is right, but it is something they are working on as well.
They said they have âgot to start at some point to create a tier.â
The facilities in the Lower Centenary Stand, the Paddock, the Main Stand, even the Anfield Road
are not great. We have received plenty of emails about this, supporters angry that they are being
asked to pay more when the facilities donât match the price as they are old, 30 to 40 years old in
some cases. Some said they may have a better view at the side of pitch but not better facilities.The club said âthey donât dispute thatâ.
The prices are going to keep rising and they are going to have to keep using the same facilities for
the next few years until a stadium solution, in fact the facilities could get worse.The club said that they could argue a new stand would cost for example ÂŁ80 million to build and
improvements would be delivered in the new stand. They said people in that stand would then have
the best facilities.
So they are paying in advance?The club said they were not saying that. They said they would be making the biggest changes to that
stand so fans would be better off than those in the Kop or in the Centenary Stand.
They are paying more for the worst facilitiesâSo where do you create the tier if you donât create it on the basis of the view?â
Our âviewâ is that any discussion on price rises shouldnât even happen until you have the new
ground, and facilities, to then charge people for tiered pricingThe club said this was ânot the view we have takenâ. They said they have got to create the tier
somewhere and the âonly obvious way to create it is where it is in every other stadium, that the
most expensive seat is from the half way line outwards.â
Season Ticket Holders in parts of the Centenary Stand, bar a few small changes, have had the same
facilities since 1963. You may say they will be improved but can you understand some peopleâs
anger?The club said âYes we can understand some peopleâs anger, but at the same time we can never do
anything that pleases everyone, other than nothing.â They also said they âunderstand for some
people that perhaps itâs a stretch.â
They said that âif this had been started twenty years ago it wouldnât be an issue, it would have been
the fact that it was always more expensive.â
But 20 years ago, the Main Stand was only a decade oldThe club said they were making the point on pricing, not facilities.
But facilities and pricing go hand in handThe club said they donât believe this to be true because âyou could say that we should put them up
in the Kop because the facilities are betterâ.
The club took a conscious decision a long time ago to keep the Kop tickets within the price range
of supportersThe club said that âif you make the point about facilities, under tiering, the prices would go up in the
Kop because they have the best facilities.â
They restated that they took the decision that they wanted to create the tier. They agreed that they
âdonât have anywhere near the best facilities in the Main Stand. But at the same time, the only
natural way to create the tier is on the view of the game which is the main reason why you go to the
matchâ.
If view is the criteria, some people in the Main Stand are paying top price and they have got an
obstructed viewThe club said âthere is a few because of the posts. But then what do you do. We didnât just pull this
out of a hat. We looked at do you give him this price, him a little bit less, this one a little bit less than
that. It just doesnât work.â
But can you understand the way people are looking at this?I can understand but that is why we are having this discussion
But if you have a block, with an obstructed view for say 60% surely that block should be taken out
of it or given a smaller price rise because they have to stand up to look around or canât seeThe club said that for everyone you do that for, someone else has an issue and they would end up
with about 30 tiers.
Doesnât that just show that ground is not suitable for tiered pricing at this moment in time?The club said that there are plenty of other grounds that have tiered pricing and the same issues.
Who have the club consulted with on the prices? What consultation has there been? Would you
withdraw the prices until there has been wider consultation? Supporters feel we have gone from a
price freeze to a completely new approach which has come as a surprise, very early, with a lack of
consultation.The club said they did consult on this. They said they âspent quite a bit of time speaking to the
Supporters Committee, Bob Humphries in particular because he represents Season Ticket holders.
The club said they have had tiered tickets in the cup for two years now and have been testing and
trialling it and have used that as a basis and have come to this conclusion.
You spoke to the Supporters Committee. What mandate do they have to talk to and for everyone?âWe canât talk to everyone can we?â
But you send surveys out to supporters about how you can increase or improve hospitality
packages?âWell supporters are never going to vote for a rise in ticket prices are they?â
No they arenât. On tiered prices in the cups though, and any consultation about that, those prices
were generally discounted so everyone would be in favour of that.The club said they âtested the tiering to show that people can choose different prices at different
points in the stadiumâ and that they have done this for a while.
The club said they created the Supporters Committee, because of the point we made that no one
has the mandate to talk for all supporters other than talking to all supporters on every issue which is
not sustainable. They said the Supporters Committee represents the twenty or so different areas of
supporters groups that were voted independently and was created so that the club could take issues
to them, have the conversation and tell them their views. The club said that the Supporters
Committee didnât decide on the pricing, but what they did was tell them what they were going to do
and how they were going to do it.
If you consulted with the Supporters Committee, what feedback did they give, did it then
influence your decisions and if so how? We know Bob, and know he wouldnât be agreeing to all
this.The club said that Bob Humphries is not 100% flying the flag for this, but what he has done over last
three or four months is collate a lot of information, particularly around cup pricing and what the club
were trying to do. They said he went to the club and told them what they need to consider, the type of feedback they were going to have and that the club then took it into consideration. They said that
not everything Bob has said to them has been taken on board but that they did take on board quite
a bit he said and that they have reduced some pricing, looked at kids pricing which Bob has been
talking to them about for a while. They said they have announced that some prices have gone down,
and in the coming weeks once things have settled down they will be making more announcements
including issuing more kids tickets for next year.
Will they be individual tickets so they can go on their own?The club said âNo, thatâs something where we are still looking at the options.â They said they knew
this was an issue but this wasnât just about price, and there were other issues, including loyalty that
could present the club with problems and issues to deal with about demand.
Kids tickets is a big issue, we have said this for a long time. They are future supporters.The club said they are looking to introduce it and will be announcing details soon.
But do you want to sell adult tickets instead of kidâs tickets because you can make more money?The club said this was not the case; they need to decide how many they can make available. They
said they could sell more adult tickets if they wanted to but they needed to make a decision about
how many kidsâ tickets they can make available. The club said that two years ago they reduced kidâs
ticket prices to ÂŁ15 last year some cup games were ÂŁ5. Their next step is to issue more kids tickets.
They admitted there is a financial consideration and that is for them to look how they do that
including things like youth tickets and that they were looking at the options for that with the
Supporters Committee. They said this year they hope they will see the most kids they have at
Premier League games in fifteen years and that last year they had four to five thousand kids in for
cup games.
You said that you have had consultation with Bob and the Supporters Committee â are ticket
prices on the agenda for the next scheduled Supporters Committee meeting?The club confirmed that the agenda for the next meeting is all about ticketing
But the decision has already been made so you arenât consulting with them are you? You will be
just telling them what has happenedThe club said at the last meeting they decided to focus on just one issue at each meeting and that by
coincidence the next one is ticketing.
But people are going to look at that and think you are going to have a meeting on ticketing and the
club have already decided what that ticketing will beThe club said that the meeting will not just be about ticketing this summer.
But thatâs what people are talking about now. You must have had feedback from supporters?The club said that the feedback they have has has been largely very balanced, they havenât had a
deluge of people telling them they got it wrong.
We haveThe club said that they get feedback and when they get it spectacularly wrong they find out about it.
They said they can ânever please everyoneâ but that they donât believe they got it wrong and of
course âsome people donât like itâ but that there has been consultation.
We have a massive waiting list for Season Tickets. We have been deluged with comments and
feedback, but whether they email you though is another matterThe club said that people do contact them about this.
People may accept this with gritted teeth though because they have no other option. They know
we have a massive Season Ticket waiting list and think if I donât take mine the club have got
people lined up behind me to take mine off me.The club said that at the same time as saying this we are nowhere near the most expensive.
We are not disputing that but we are only dealing with LiverpoolThe club said they know this but they have to run their âbusiness to compete with our competitors.â
They also said that âthe gain to the football club other than creating this tier that gives the platform
to do what we want to moving forward is inflationâ and that they know 9% looks high.
Match day income is about 23% of incomeâYes, roughly. But thatâs not all tickets.â
So 77% is other income. Match day income was about ÂŁ45 million, so inflation you will only get a
couple of million pounds more?âNot even thatâ
So you get that but at the cost of the goodwill of the fansThe club said that anyone who runs a business will tell you, you canât just say âoh itâs only another
million and that though it angers fans, they canât run a business like that. They said they have to
maintain a position in growing the business and revenue in line with competitors and supporters
canât say we are only worried about LFC because other clubs will leave us behind. They said that they
have to push sponsors every time for a new deal and it may seem like âWhatâs the point when it is so
emotive?â but that they have to keep in line. They said if everyone in football was charging ÂŁ300 for
a Season Ticket it wouldnât be an issue but theyâre not.
They said they have to maintain their position, the same as other clubs and thatâs why most clubs
are doing the same thing, small increases here and there.
Other clubs, including Manchester United have not increased their prices for the last three seasonsThe club said that Manchester United had also had big price rises prior to that and they are ahead of
us as their prices are higher than ours with a season ticket at around ÂŁ950
Yes but they have a cheap one too, for around ÂŁ500The club said that this has been built up over 20 years and you canât have a cheap one if you donât
have a tier.
The club said they have to start somewhere. They made the point that someone wrote to them and
said why donât you just put ÂŁ20 on everyoneâs Season Ticket but they said this doesnât create the
tier. They said that âAt the first juncture of this, someone was always going to have some painâ.
Supporters who are getting the pain are paying the most for the leastThe club agreed that yes, the least in terms of facilities.
Even in terms of view, the end blocks of the paddock are ÂŁ815, they are effectively obstructed
view, you canât see down the touchline without leaving your seat. There are poor facilities for
ladies toilets, no concourse to speak of and an obstructed view. Nothing about it oozes qualityâWell where do you create the tier?â
You donât create it there do you, if the ground canât accommodate a tier? Why have tiered prices
this year changed from last years tiered prices?The club said when they go through this process, they look at around forty different spreadsheets,
working on it internally. They said based on last yearâs tiers it started to get confusing. They said they
could have started with 15 tiers, but everyone would ask what are you doing here. They said they
decided to go really simple, with two tiers in each stand. They said this also gives them opportunity
in the future to move things around and that this is just stage one of what they are looking to do.
They said that if we go with 12/15 tiers straight away, prices would have to have gone up even
higher up in certain areas. They said this was a decision they have taken after the feedback they
have had and having looked at sales patterns and this is the best they have come up with.
They said they will always review it and just because they had something last year, it doesnât mean it
worked.
Itâs an historical problem, not of the current ownerships making, that we have a ground not fit for
purpose. This is now trying to impose a modern ticketing regime, which does make sense in
theory, on facilities that just donât fit that model. It brings us back to that point of why not start it
when we get a new stadium.The club said that if they started it when they got a new Main Stand, it wouldnât improve the
facilities in the Centenary Stand. So unless we rebuild all 3 standsâŚ
People want an explanation and to understand though. If you redevelop the Main Stand you have
some manoeuvrability. If you have a better Main Stand, you have a better facility to have more
tiers.âPeople who have gone down arenât complaining that they have gone downâ.
But they arenât going to, are they?The club said their point was to create the tier. They said they havenât changed it to the same for
everyone in the stand. They said it has to come down to the view otherwise everyone would get the
same price rise in that stand.
But the views are not that great because the stand is not built for the modern era.
Are price increases justifiable in the current economic circumstances?The club said they have seen our leaflets that talk about the 716% rise in ticket prices across football
since 1989. They said if we go from 1989, playerâs wages have risen much more and the cost of doing
business has risen by more. They said turnover hasnât increased at the same rate. They said this was
the same for everyone in football. They said we donât have the biggest wage bill, or biggest turnover,
and we have improved our turnover but costs canât keep going up without revenue increasing.
But ticket prices and the rise is negligible?The club said they canât leave it out and say that they will just keep them flat because everyone else
who we are trying to compete with will just have increases every now and again and that they have
to keep up.
The economic circumstances are not just the 716% rise. Thatâs a bigger argument on ticket prices.The club agreed that there is a bigger debate to have about ticket prices in football in general.
The economic circumstances are how much people have to spend in their back pocket, how much
they have to spend on the match. Letâs be honest, itâs Liverpool Football Club, based in Anfield in
one of the most socially and economically deprived parts of the country. Those season ticket
holders facing a ÂŁ70 rise are going to be looking at that and having to ask can they afford it. Where
does that leave us, when the price of football is beyond these supporters? There is a feeling this is
intended to change the demographic.The club said this was nonsense and it was not the case. They said it may appear like that and they
understand why some people say that but it is not the agenda at the club.
Do you think that tickets have remained within reach of supporters as the Taylor report said they
should in 1989?Thatâs why we use 1989 as the benchmark, when Taylor said prices in new seated areas should
remain in reach of those who stood on the terraces.
Can you honestly say, and itâs not all your doing, that they have?âItâs not even Liverpool Football Clubâs doing, itâs all clubsâ
But we canât pick and choose the bits of the Taylor report we want to listen to and the ticket price
is the part that the whole of football has ignored since. We donât think you can say tickets have
remained in reach.The club said they canât answer it just on behalf of the club and in isolation of football. They said it
keeps coming back to same point, that if we want to have one rule of what we will charge at
Liverpool and a different one for all other Premier League clubs, then we better give up the idea of
competing and we wouldnât be in the Premier League. They said we wouldnât compete and that it is
ok saying 3% doesnât make much difference, but if you havenât done that for 10 years itâs a big
percentage of revenue.
But 716% is disproportionate The club said they donât disagree but thatâs a whole of football debate and they canât have it on
behalf of football. They said it is an interesting debate and one they are interested in because our
point is well made but LFC only play a part in it. We are a long way from being the most expensive.
It is coming to a tipping point where long standing match goers are being priced out and I know
you say that isnât the clubs intention but thatâs how people perceive it to be. There doesnât seem
to be any give or take, just take. We put our hand out, you take, and you give nothing back. Surely
at some point you have to give back in return for what supporters have given?The club said they have to be careful not to single people out based on where they come from.
Itâs not based on where they come from. Itâs based on affordability. We had Out Of Town support
in the 1980sThe club said they have to be careful not to favour anyone and itâs a difficult one to deal with and
how they would do it. Is anyone with a season ticket over a certain amount of time a different price?
You are being slightly disingenuous, these price rises wonât go near to us competing with
Manchester United and Arsenals match day revenueThe club said they play a part in it, and that the 3% rise plays a part in it.
If we get within Manchester United and Arsenal etc on other revenues though, we would be
competing and the 3% would not be the âkiller blowâ.The club said that they froze it last year and that they have to make a decision on when they
increase revenue and when they keep it flat. They said they canât just keep it flat each year.
But we are going to be getting even more TV moneyThe club said so is everyone else and we arenât going to get as much as everyone else based on
where they finish in the league
We have made our position clear - with the increase in money from TV deals we believe the
increase in commercial revenues should go towards ticket prices and making it more affordable
for supporters. Is this something you would look to do?The club said it is the same answer as before, that if they are going to compete, it has to be a
football wide discussion.
Does it?âNo it doesnât have to be, but if we go to our board and we make a decision that we are going to put
money back into ticket pricing and therefore reduce our amount of revenue compared to our
competitors and then reduce the amount of money we invest in the team, then can you represent
every fan and say they are happy with that? We have to make a decision. We are not trying to be
flippant and talk about representing every fan. So we have to make decision and find the right
balance.â
But you are looking at just 1% and 2% against making a big difference in the goodwill of the
support. We are a very long term investment as we are in for life. An example, ticket prices this
year have gone up at a maximum of ÂŁ1.5 million. Last year on TV deals, we got ÂŁ54 million. Based
on new money coming in with the new overseas TV deal to be finalised, we would get ÂŁ79 million
based on last yearâs performance. With possible increases in overseas TV deal, we could get
amounts of up to ÂŁ85million, ÂŁ88million, ÂŁ92million and even ÂŁ98 million. We are talking millions
and millions. Just small percentages of that, a small percentage of the Standard Chartered deal, a
small percentage of the Warrior deal would make a difference. We are for ÂŁ10 million from TV
deals or ÂŁ5 million from another deal, we are just asking you to give supporters bits out of them.
Look at what Uli Hoeness at Bayern Munich said, they spend a bit longer in transfer and sponsor
negotiations to give a bit back to supporters. You have never had that conversation with
supporters to say âWell if we do make the tiny small sacrifices, and it is relatively small, you are
talking 0.something%, to make it more affordable, is that something we can have as a club ethos.
Our club ethos is being decided by a boardroom not by the people who are then expected to keep
coming. That may be a wider point about the clubâs direction but there are ways we feel this could
be doneThe club said they donât think this is the case, but it is something they should maybe look to
consider. They also said it is something they should look to debate at a league level but that it keeps
coming back to the same point, about why they âwould do anything vastly different to anyone else
when it could disadvantage usâ.
It wouldnât. If you are looking to grow the club, we got hooked as kids and we are supporters
forever now. If we donât do that, and enable people to have that lifelong commitment which is the
lifeblood of football, eventually something will give. Itâs small percentages here and there for a
lifetime of goodwill. Surely thatâs a long term investment for not a lot of money?The club said that talking about a million pound here or there was an issue when they made a loss
last year
A lot of factors come into that which are beyond control of fansâMost factors areâ
But then we foot the bills?The club said this was not true, that we âplay a part in itâ but âdonât foot the bill all the timeâ. They
said âWe are trying to make the business profitable, we are trying to get it where it needs to be, a
break even position because thatâs going to be the rulesâ. They said right now, they believe they
have made the right decision that âmakes the business sustainable, it drives it towards a point of
breakeven which it has to get to and it allows us to continue to compete in the transfer marketâ
They said that is done with increased revenues across football and the Financial Fair Play rules and
cost control measures that are still being debated, and whether ticketing should form part of that is
something they can take to the discussion table. They reiterated that they think the whole thing
about ticketing prices across football and the debate is a good one to have
So the short answer is you would only consider using some sponsor money if everyone else did?The club said they donât say âLetâs see how much money we can make out of supportersâ. They said
they look at revenues and costs and how they can influence each revenue stream to increase them.
They said they donât say letâs take a million pounds off shirt sponsors to go to tickets because it is all
in the same pot of money originally.
We appreciate your answers and honesty and if it is a football wide debate, which we are involved
in on a supporter level, we need to keep the dialogue going over the short to medium term to get
it on to the agenda at the Premier League.The club said they are happy for it to be on the agenda, which is then for the Premier League to
decide on how they deal with it. They said again it is a valid point and nobody wants to see honest
loyal hardworking fans priced out.
Thatâs what is happening in realityThe club said they donât disagree with us, just that it is a wider debate and one that the club cannot
fight on its own.
Have corporate prices risen in line with others?The club said these have not been finalised yet but there was a big increase last year when they had
new services made available.
The club made the point that for a number of years we have had very narrow ticketing bands. They
have set out to want to broaden them and the spread of prices. They said it was unravelling years of
ticketing policy to do this and it was a four to five year plan to create a bigger spread of tickets, so
that if you want to spend more on certain occasions you can and equally you have affordable tickets
for those who canât.
They said they will look at how they can do this, about what they charge to help fund a spread of
prices.They drew comparisons to the Boston Red Sox who have a similar capacity to us and said that they
have prices right through the whole spectrum. They said they are trying to get to that. They said
there is âpain this year and there might be more pain in the futureâ but they have to go down that
route to get a spread of prices. It is something they have recognised internally. They said it has got to
happen or it will kill football.
They said that even German football has this spread of prices. They said it is evolution - If kids get
tickets to come on their own, lower prices in some parts, prices staying the same in other parts and
others growing. They feel that having that on a âlonger term model, it works, everybody likes it, and
there is something for everyoneâ. They said that they have to start somewhere and that they
âunderstand the facility doesnât match it right now but they canât wait and wait and wait.â
So you are saying it is short term pain for long term gain. Why have you announced this early?The club said this was because they have changed their account year which they have already
announced.
Will there be a charge for paying at the window like in previous years?The club said this year the price will be one price regardless of how you pay, be it online, over the
phone, postal or at the window.
Would it not be possible to give something back to supporters whilst making all these changes,
such as a discount for renewals before a certain date? Other clubs have Early Bird renewals that
are cheaper.The club said that the problem with a discount is it doesnât do anything for them and they might as
well have just not put the increase in as it doesnât achieve anything as everyone would pay prior to a
deadline.
If look at the deadlines, which is always June for Liverpool when everyone expects to pay, and
look at discounts for possible different deadlines?The club said there would have been no point doing all the work prior to this if they then allowed
people to pay a discounted price.
We know we canât stand still. We know you understand what we are saying and where we are
coming from and taking it in, but it isnât affecting anythingThe club said they will take it all and think about it. They said they are here to listen and cannot just
say yes we will do this or this.
You listened to the Supporters Committee and didnât take much noticeThe club said this was not true and that they did listen. They said they might not have taken into
account everything that was said but that they listened on kidâs ticket prices and they did change
some of the tiering. They said we may âagree on loads of things but there are plenty of things we
donât agree onâ. They said they will look at whether there are things they can do but cannot make a
commitment and then have to look back and say they canât then do it.
You say this is about competing in football. Are we accepting the consequence of that is
supportersâ being priced out?The club said no, they arenât saying this. They said there were some good points of discussion raised
and the biggest one, the wider issue for supporters, is it needs to go to a higher level because it is
important.