I will paste the email that i was sent. However on the fone they insisted that the bank placed a ban on that account.
Dear MR BRAJKO
Re: Mastercard 5163 xxxx xxxx 1503
In reference to the abovementioned credit card, we request that you contact Westpac Card Services to confirm recent activity on this account.
Given the time of the activity alert, it was inappropriate for us to attempt to contact you by telephone. It would therefore be appreciated if you could contact us on:
l 1-300 651 089 (within Australia), or
l +61 2 9374-7082 (outside Australia)
These numbers can be verified by looking on the back of your card.
If you are overseas, you may phone our overseas number by booking a reverse charge call in your
current locality.
Please note that for security reasons, we are unable to confirm transactions via email and you will be required to complete an identification check when you call us.
Pending your confirmation of these transactions, your credit card account has been temporarily
blocked.
If you have already been in contact with a representative from our area, please disregard this letter.
Your urgent attention to this matter is appreciated.
Regards
Anthony Moujalli
Manager, Detection & Intervention
Fraud Detection & Operations
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