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      Debt Camel - Advice about Payday Loan companies irresponsibly lending.

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      higgy_sham
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      Debt Camel - Advice about Payday Loan companies irresponsibly lending.
      Jan 17, 2017 11:11:09 am
      Just thought I'd share this information as it may to be of some help to some forum members.

      A few years ago I stupidly got myself into quite a considerable debt by taking out payday loans, credit cards and overdrafts.

      It's all in the past and paid paid off after I set up a Debt Management Plan with Stepchange a Debt Management Charity (who were absolutely brilliant and absolutely free) anyway that's not the point of this topic but again may help someone.

      I recently was advised about a website Debt Camel in which I could complain and get money refunded because people lent me money without doing their proper Affordability checks. The website has advice and guidance step by step about putting in complaints against Payday Loan companies, Credit Card Companies, basically anyone who can give you credit.

      I thought it too good to be true but after reading many peoples comments on it, there are some amazing success stories with people getting upwards of £20,000 refunded, so I gave it a go.

      After going back on my bank statements and emails I gathered up all the payday loan companies I ever used and fired them off an email complaining, 13 different companies and countless loans. Couldn't believe there was that many.

      Anyway, what hapens is they respond to your email either upholding your complaint and making you an offer or telling you to piss off.

      I've had 12 responses with only 2 offers, the rest I was told I'm pissing against the wind basically. I accepted one of the offers which was about £350.00 and rejected another with only £100.00.

      If they reject your complaint what you do is send it off to the Financial Ombudsman to investigate for you and it seems to be more often than not you get a result.

      I've only started the process at the end of November and have sent 11 complaints to the Financial Ombudsman to investigate for me. It is a slow process and you need to be patient but so far I'm £350.00 up with hopefully quite a bit more to come.

      For anyone interested I will keep you posted in this thread.

      Debt Camel: debtcamel.co.uk

      Hopefully this can help a few of you.
      « Last Edit: Jan 17, 2017 11:35:18 am by higgy_sham »
      higgy_sham
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      Re: Debt Camel - Advice about Payday Loan companies irresponsibly lending.
      Reply #1: Jan 26, 2017 12:19:38 pm
      Just a bit of an update.

      All my complaints have been referred to the financial ombudsman now so it's just a waiting game now.

      Just off the phone with them and have got another offer of £68.28 from one of the companies and I've accepted.

      So there's over £400.00 back. 2 down 11 to go.
      higgy_sham
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      Re: Debt Camel - Advice about Payday Loan companies irresponsibly lending.
      Reply #2: Feb 16, 2017 02:35:06 pm
      A further update.

      Just got an offer back from Wonga and they've offered me about £750.00

      I worked out the total interest I paid with them and it's around £1,000.00. I feel that is a fair enough offer so I've accepted, rather than sit and wait months and months for the possibility of not getting much more.

      About £1,150.00 back in total now. 3 down 10 to go.
      higgy_sham
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      Re: Debt Camel - Advice about Payday Loan companies irresponsibly lending.
      Reply #3: Mar 02, 2017 11:30:34 am
      Another update, even though there's not too many folk taking an interest.

      All my remaining cases are with the Financial Ombudsman. It's a 2 stage process, firstly an adjudicator looks through your case and comes to a decision, sends it to you and the company, if either party doesn't agree it's escalated to the Ombudsman who will then make a decision and it's legally binding.

      Anyway, an adjudicator was looking through my complaint against Payday UK. I had 4 loans with this crowd and my adjudicator has ruled that all 4 loans were unaffordable and Payday UK should refund all interest and charges on these loans plus 8 statuatory interest.

      I expect Payday UK to reject this and it drag out for months by having an Ombudsman make the final ruling on it, but an Ombudsman never usually rules less than the Adjudicator so I'm happy to wait.

      By my calculations it's about £1000.00 so it'll be worth the wait.

      So over £2,000 back. 4 down 9 to go.
      Jimsouse67
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      Re: Debt Camel - Advice about Payday Loan companies irresponsibly lending.
      Reply #4: Mar 02, 2017 06:50:54 pm
      Another update, even though there's not too many folk taking an interest.

      All my remaining cases are with the Financial Ombudsman. It's a 2 stage process, firstly an adjudicator looks through your case and comes to a decision, sends it to you and the company, if either party doesn't agree it's escalated to the Ombudsman who will then make a decision and it's legally binding.

      Anyway, an adjudicator was looking through my complaint against Payday UK. I had 4 loans with this crowd and my adjudicator has ruled that all 4 loans were unaffordable and Payday UK should refund all interest and charges on these loans plus 8 statuatory interest.

      I expect Payday UK to reject this and it drag out for months by having an Ombudsman make the final ruling on it, but an Ombudsman never usually rules less than the Adjudicator so I'm happy to wait.

      By my calculations it's about £1000.00 so it'll be worth the wait.

      So over £2,000 back. 4 down 9 to go.
      Great stuff fella,keep at it.
      higgy_sham
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      Re: Debt Camel - Advice about Payday Loan companies irresponsibly lending.
      Reply #5: Mar 03, 2017 08:18:49 am

      Cheers mate.

      Not too many people know you can try claim this back so if there's someone on the forum who was in the same boat as me, hopefully they give it a go.

      It's really easy and although a little time consuming to start with, well worth the wait.

      If anyone thinks it looks complicated or isn't sure what to do, fire me a PM and I'll do my best to help.
      ORCHARD RED
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      Re: Debt Camel - Advice about Payday Loan companies irresponsibly lending.
      Reply #6: Mar 03, 2017 10:05:28 am
      Nice to see the little guy win for a change. Good on you mate.
      higgy_sham
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      Re: Debt Camel - Advice about Payday Loan companies irresponsibly lending.
      Reply #7: Mar 03, 2017 10:57:31 am
      Nice to see the little guy win for a change. Good on you mate.

      Cheers fella.

      Had a figure in my head at the start for what I would like back from it all and I've nearly hit that after only 4 of them so no complaints here. Everything else is a bonus.
      higgy_sham
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      Re: Debt Camel - Advice about Payday Loan companies irresponsibly lending.
      Reply #8: Mar 16, 2017 10:50:31 am
      Another adjudicator has made a decision on another one of my complaints.

      They ruled that out of 3 loans I had with them the last one shouldn't have been given to me, so all interest and charges refunded to me and 8% statutory interest.

      Works out about £200.00.
      redkenny
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      Re: Debt Camel - Advice about Payday Loan companies irresponsibly lending.
      Reply #9: Mar 21, 2017 07:17:32 am
      Brilliant thread this, mate. I'm all for people empowering themselves and improving their situation.

      I've only delves into the PP I thing personally but I've helped a lot of people sort their debts out at work.
      -LFC-
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      Re: Debt Camel - Advice about Payday Loan companies irresponsibly lending.
      Reply #10: Mar 21, 2017 08:07:16 am
      Fair play.

      Always worth looking into what you can get back. This industry was out of control a few years ago.

      Do bear in mind that the law has now changed and that some loans will already have been through a redress process under FCA regulations before being sold on to third parties.
      higgy_sham
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      Re: Debt Camel - Advice about Payday Loan companies irresponsibly lending.
      Reply #11: Mar 21, 2017 08:49:53 am
      Brilliant thread this, mate. I'm all for people empowering themselves and improving their situation.

      I've only delves into the PP I thing personally but I've helped a lot of people sort their debts out at work.

      Yeah mate just thought I'd bring it to people's attention. I know I wouldn't have had a clue about it until someone mentioned it to me.

      It made my life hell when I was taking the loans out, completely spiralled out of control, so if I can help at least one person try get some sort of money back then I'll be happy.

      Might have to ask you a question about the PPI, a friend of mine was asking to give him a hand filling in some forms for it, but I haven't the first clue.

      Fair play.

      Always worth looking into what you can get back. This industry was out of control a few years ago.

      Do bear in mind that the law has now changed and that some loans will already have been through a redress process under FCA regulations before being sold on to third parties.

      Cheers mate.

      Got another decision back from an adjudicator yesterday and could be about another £7-800. But apparently this company (Lending Stream) are awful to deal with and may just ignore this and it'll have to go to the Ombudsman, so possibly a  3-6 month wait. But I'll get it eventually and thankfully I'm not in the state that I need it now, so I can stick it out.
      redkenny
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      Re: Debt Camel - Advice about Payday Loan companies irresponsibly lending.
      Reply #12: Mar 21, 2017 08:52:37 pm
      Might have to ask you a question about the PPI, a friend of mine was asking to give him a hand filling in some forms for it, but I haven't the first clue.

      No worries mate. Anytime.

      higgy_sham
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      Re: Debt Camel - Advice about Payday Loan companies irresponsibly lending.
      Reply #13: Mar 22, 2017 08:28:38 am

      Cheers mate.
      higgy_sham
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      Re: Debt Camel - Advice about Payday Loan companies irresponsibly lending.
      Reply #14: Mar 30, 2017 01:41:01 pm
      Got another couple back from the Adjudicator's at the Ombudsman ruling in my favour so all being well this should be about £4,500 back altogether and still a couple to go.

      Things are starting to move a bit faster thankfully.
      higgy_sham
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      Re: Debt Camel - Advice about Payday Loan companies irresponsibly lending.
      Reply #15: Apr 10, 2017 02:20:27 pm
      Things starting to slow down, even thought he Adjudicators at the Financial Ombudsman has decided the above companies have to pay me, they seem to be disagreeing with their findings so now an actual Ombudsman has to look into.

      99% of the time the Ombudsman agrees with the Adjudicator so it just seems they are using delaying tactics. Bit annoying but the fuckers get charged £550.00 for each case that gets taken to an Ombudsman so if it means delaying me getting my money, I'm glad they're getting hit for £550.00 as well.

      higgy_sham
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      Re: Debt Camel - Advice about Payday Loan companies irresponsibly lending.
      Reply #16: Jun 28, 2017 05:51:44 pm
      Been a while since I've posted in here.

      Got a result today which went the full way. My Adjudicator made a decision which sided with Pounds to Pocket so I escalated it to the Ombudsman for them to have a look into it.

      The Ombudsman overruled the Adjudicator and decided in my favour. An ombudsman decision is legally binging so I was over the moon.

      I was expecting about £200 back from this one, but just got an email from Pounds to pocket today saying they have processed my refund for £1058.00!!!!

      Only a couple left to go, but I think I've done alright so far out of it.
      -LFC-
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      Re: Debt Camel - Advice about Payday Loan companies irresponsibly lending.
      Reply #17: Jun 28, 2017 06:16:30 pm
      Been a while since I've posted in here.

      Got a result today which went the full way. My Adjudicator made a decision which sided with Pounds to Pocket so I escalated it to the Ombudsman for them to have a look into it.

      The Ombudsman overruled the Adjudicator and decided in my favour. An ombudsman decision is legally binging so I was over the moon.

      I was expecting about £200 back from this one, but just got an email from Pounds to pocket today saying they have processed my refund for £1058.00!!!!

      Only a couple left to go, but I think I've done alright so far out of it.

      Congrats mate. Did they provide grounds for their decision? I'd be curious to know what they said and how the redress compares to the original loan amount etc.
      higgy_sham
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      Re: Debt Camel - Advice about Payday Loan companies irresponsibly lending.
      Reply #18: Jun 28, 2017 09:15:07 pm
      Congrats mate. Did they provide grounds for their decision? I'd be curious to know what they said and how the redress compares to the original loan amount etc.

      Yeah the Adjudicator basically said that Pounds to Pocket done adequate checks on my finances and credit check etc.

      I replied telling them what my disposable income was and that I had defaults on my credit file from payday loans etc. But he was still satisfied they had done enough so I escalated it to an Ombudsman.

      They write a full decision on it, if you want to see it you can PM me your email address and you can Have a read at it.
      Rockafella88
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      Re: Debt Camel - Advice about Payday Loan companies irresponsibly lending.
      Reply #19: Jun 29, 2017 11:10:02 pm
      Just ventured onto this thread, and would love to talk about it further as I am also with step change predominantly with payday loans.
      higgy_sham
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      Re: Debt Camel - Advice about Payday Loan companies irresponsibly lending.
      Reply #20: Jun 29, 2017 11:17:59 pm
      Just ventured onto this thread, and would love to talk about it further as I am also with step change predominantly with payday loans.

      Sent you a PM mate.
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      Re: Debt Camel - Advice about Payday Loan companies irresponsibly lending.
      Reply #21: Jul 31, 2017 08:02:14 am
      Hi I'm in a similar situation also and have started a similar process to you with a bit of success. Just needed a bit of advice, some of my PDL's have gone to debt collectors.   However I have written to the Payday Loan companies direct as advised, did you notify the Debt Collectors and Stepchange also as I'm nervous this might spoil my DMP and the debt collectors might escalate if they find out what I'm doing?

      quote author=higgy_sham link=topic=49390.msg2056006#msg2056006 date=1498774679]
      Sent you a PM mate.
      [/quote]
      higgy_sham
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      Re: Debt Camel - Advice about Payday Loan companies irresponsibly lending.
      Reply #22: Jul 31, 2017 08:46:33 am
      Hi I'm in a similar situation also and have started a similar process to you with a bit of success. Just needed a bit of advice, some of my PDL's have gone to debt collectors.   However I have written to the Payday Loan companies direct as advised, did you notify the Debt Collectors and Stepchange also as I'm nervous this might spoil my DMP and the debt collectors might escalate if they find out what I'm doing?

      quote author=higgy_sham link=topic=49390.msg2056006#msg2056006 date=1498774679]
      Sent you a PM mate.


      Thankfully none of mine went as far as the Debt Collectors.

      I wouldn't think you have to advise the debt collectors or stepchange to be honest. Your complaint is against the PDL companies irresponibly lending to you no and one else.
      heimdall
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      Re: Debt Camel - Advice about Payday Loan companies irresponsibly lending.
      Reply #23: Jul 31, 2017 10:10:10 am
      Thankfully none of mine went as far as the Debt Collectors.

      I wouldn't think you have to advise the debt collectors or stepchange to be honest. Your complaint is against the PDL companies irresponibly lending to you no and one else.

      I am delighted that this has worked out in your favour, as I despise the payday loan shark companies, but can I ask if your legal argument in this case was that you were unaware of the terms set by the payday loan company or that they misled you in some way?
      higgy_sham
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      Re: Debt Camel - Advice about Payday Loan companies irresponsibly lending.
      Reply #24: Aug 02, 2017 01:22:09 pm
      I am delighted that this has worked out in your favour, as I despise the payday loan shark companies, but can I ask if your legal argument in this case was that you were unaware of the terms set by the payday loan company or that they misled you in some way?

      It's basically that they lent you money irresponsibly, or too easily.

      In most cases I was taking loans out which were higher than my disposable income, and some were actually as high as my total monthly income.

      They failed to do the required checks or failed to do thorough checks to see if I was able to repay the loans without putting myself into further financial difficulty.
      heimdall
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      Re: Debt Camel - Advice about Payday Loan companies irresponsibly lending.
      Reply #25: Aug 02, 2017 01:34:07 pm
      It's basically that they lent you money irresponsibly, or too easily.

      In most cases I was taking loans out which were higher than my disposable income, and some were actually as high as my total monthly income.

      They failed to do the required checks or failed to do thorough checks to see if I was able to repay the loans without putting myself into further financial difficulty.

      So do you not take any responsibility for your situation or actions yourself then or is there some other aspect I'm not aware of? For example are you equating it to an addict being manipulated by a dealer?
      BTW I'm genuinely not casting aspersions here, I'm just curious to better understand this.
      higgy_sham
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      Re: Debt Camel - Advice about Payday Loan companies irresponsibly lending.
      Reply #26: Aug 07, 2017 01:32:31 pm
      So do you not take any responsibility for your situation or actions yourself then or is there some other aspect I'm not aware of? For example are you equating it to an addict being manipulated by a dealer?
      BTW I'm genuinely not casting aspersions here, I'm just curious to better understand this.

      You're fine.

      Of course I take responsibility for my actions, it's not the first, second or in some cases the 3rd loans I've taken out with companies I'm complaining about. It's the one's they continued to lend me when they could see that I was borrowing again on the same day for a higher amount to cover the previous loan and with my income details they hold they can see that this is unaffordable to me.
      heimdall
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      Re: Debt Camel - Advice about Payday Loan companies irresponsibly lending.
      Reply #27: Aug 07, 2017 02:18:47 pm
      You're fine.

      Of course I take responsibility for my actions, it's not the first, second or in some cases the 3rd loans I've taken out with companies I'm complaining about. It's the one's they continued to lend me when they could see that I was borrowing again on the same day for a higher amount to cover the previous loan and with my income details they hold they can see that this is unaffordable to me.

      OK I understand, thanks. In that case I am very happy that you've had a good resolution to this.
      higgy_sham
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      Re: Debt Camel - Advice about Payday Loan companies irresponsibly lending.
      Reply #28: Oct 26, 2017 12:18:37 pm
      Been a while but got the Lending Stream one sorted finally.

      Got just shy of £800.00 for it.

      Only have one for to go and not sure what way it'll turn out but if I'm getting anything it'll only be a couple of hundred max.

      So all in all I've got about £5,000 back.

      First started the process on 27/11/16 so taken a year to get them all resolved.

      Well worth the wait though.
      Scotia
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      Re: Debt Camel - Advice about Payday Loan companies irresponsibly lending.
      Reply #29: Oct 26, 2017 02:50:47 pm
      Been a while but got the Lending Stream one sorted finally.

      Got just shy of £800.00 for it.

      Only have one for to go and not sure what way it'll turn out but if I'm getting anything it'll only be a couple of hundred max.

      So all in all I've got about £5,000 back.

      First started the process on 27/11/16 so taken a year to get them all resolved.

      Well worth the wait though.

      Only found this thread mate.

      Really pleased for you a) that you’re back on feet; b) fighting back and c) sharing with others.

      Inspiring- credit to you bro!

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