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      Liverpool FC update on matchday ticket refunds

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      Liverpool FC update on matchday ticket refunds
      May 26, 2020 12:31:31 pm
      https://www.liverpoolfc.com/news/tickets/396564-liverpool-fc-update-on-matchday-ticket-refunds

      Liverpool Football Club would like to update supporters on ticket refunds following the UK government's confirmation of support for the potential of a return of professional football.

      As we informed you on April 20, all supporters who have purchased tickets from LFC for any of our remaining four Premier League home games will receive a refund for the cost of their ticket(s).

      Refunds will also be provided to those supporters who have purchased a ticket for our away game against Everton and/or the Liverpool FC Women’s game against Everton Women at Goodison Park. 

      The general principles of the refund process are set out below:

      Season ticket holders and official Members

      Season ticket holders will receive a full pro rata refund for all remaining home games, while Members who have purchased tickets on a match-by-match basis will receive a refund for any of the matches that they have purchased tickets for.

      Seasonal and matchday hospitality

      Hospitality season ticket holders will receive a full pro rata refund for all remaining home games. Those supporters who have purchased tickets for matchday hospitality for any remaining home fixtures will also be refunded.

      All other supporters with tickets

      Fans who do not fall into one of the above groups but have purchased a match ticket for any of the remaining fixtures will receive a full refund.

      Any fans who have purchased tickets for LFC Foundation’s charity match between Liverpool FC Legends and Barça Legends, which was scheduled to take place at Anfield in March, will be contacted separately in due course.

      We are currently working through the most effective process to issue refunds given the complexities and considerations of the various payment methods used when tickets were purchased.

      We will be contacting each affected ticket holder during the course of the next 14 days to provide more information on the refund process based on the category of ticket they have purchased. We ask that all supporters wait to receive further correspondence from the club and refrain from contacting us regarding refunds in the meantime.

      We would like to thank supporters for their patience and understanding while we carry out the refund procedure. 

      Finally, our priority remains the health and wellbeing of our people, the local community and all supporters during this challenging time and we hope that you all are staying safe and healthy.

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