The LFC Ticket office is a joke

Now i don't know about you, but to me, the ticket office is an absoloute joke.

You can never get through during a general sale, and for what ever reason, there was no online sale, just phone only.

Now you'd think having 0151 on your number would be a benefit, but i know for a fact, tickets are held aside for out of towners to fill up coaches, as they spend alot more money on the club, and anyone who is on the lfc payroll have rights to tickets, which are then touted, i know a lad who worked in the warehouse and got tickets, he touted before he got sacked for stealing.

I thinks its absured local fans are being pushed away, and its not opinion, this is FACT!

And the best part is you can't even get a job in the ticket office, how can they not need more staff?

Two things hit home to me.

Firstly I can understand the reason for no online sale immediately.  Not every Liverpool fan has internet access.

But secondly I think the time really has come for window sales to be reintroduced first (as even less people are in a position to endlessly sit by the phone ringing and ringing the most anarchaic telephone ticketing system known to man).

Liverpool Football Club need to stop alienating their supporters and introduce something a lot fairer because the current system is an absolute farce.

Tickets should be available in person from Anfield before the club even think about online or telephone sales and I defy anybody to argue with the logic of that - other than Parry of course.

as long as parry is in charge, financial gain is first and foremost, as long as they make more money through thomas cook, out of towners visiting, and supporters clubs round the world all getting 10 tickets each to allocate for all home games, local fans will never be given priority

Even though i'm not in the city and it'd disadvantage me should i ever visit the motherland, i agree JD. The reason i hate Scum and Chelski is because they're fans are plastic bas**rds who go for the show and thats it, they say they went to their teams home game and then thats it.

I would much rather miss out on a ticket and it go to a local who has been working their arse off to just see one match. The club is called Liverpool after all, not OOT-erpool (very bad imagination, sorry, but you see my point).

as long as parry is in charge, financial gain is first and foremost, as long as they make more money through thomas cook, out of towners visiting, and supporters clubs round the world all getting 10 tickets each to allocate for all home games, local fans will never be given priority

I just don't understand their reasoning though.  They're making it ridiculously hard for the average working-man (or woman) with money in their pocket to get a ticket.  The only people who can get a ticket at the moment due to the telephone system are:

- students
- people unemployed
- people off work sick
- people skiving off their job
- self-employed

I can't imagine many hard working fellas in factories and offices etc can possibly try and get tickets by having to press redial ad infinitum for hours on end.

And I bet the huge cost of constant redialling doesn't even go to the club if my knowledge of the way the reds are run is anything to go by.

The system is a disgrace - but then it is symptomatic of the shocking way the club is run.

I just don't understand their reasoning though.  They're making it ridiculously hard for the average working-man (or woman) with money in their pocket to get a ticket.  The only people who can get a ticket at the moment due to the telephone system are:

- students
- people unemployed
- people off work sick
- people skiving off their job
- self-employed

I can't imagine many hard working fellas in factories and offices etc can possibly try and get tickets by having to press redial ad infinitum for hours on end.

And I bet the huge cost of constant redialling doesn't even go to the club if my knowledge of the way the reds are run is anything to go by.

The system is a disgrace - but then it is symptomatic of the shocking way the club is run.

i have been all but the last one, im currently unemployed, and i save and make sure i got money for a matchday, and i never can get a ticket, only twice have i gotten a ticket over the phone, its either online, post or not at all, the issue is simple, once all the players and staff supporters get their tickets sorted, the season ticket holders and PTS are done, once hospitality is done, once all the supporters clubs around the world recieve their ten tickets each, and then staff in other area's of the club get theirs, then tickets are put aside to fill up coaches the club puts on for OOT to travel to anfield THEN it goes on sale to everyone else, 10 000 go on sale to around 80 000 people calling

Said it for a long time our ticket office takes the piss. Applying for a ticket is becoming a more and more closed shop as each season passes.
With the season tickets, pts, members/fancards, Thomas Cook - one question How are the young/future Liverpool fans (like us 30 odd year olds that used to pay a £5 to get on the kop) going to get tickets for the game? How does say a scouse 15/16 year old first find £29 for a members card, then try to find £36+ for tickets?

But hey at least with got legal touting like Thomas Cook to sell their wonderful packages 

 

Blame the touters, there the ones knicking tickets with there 20 odd fancards and making money off the clubs back. These are the people you want to vent your understandable anger towards and their both scouse fans and OOT fans!

I agree 100%, im an OOT and although I feel I deserve a ticket as much as anyone because I adore the club (im from Kent), I do agree that locals should be given a fairer chance, after all they are the city's people. So personally I dont think you can blame OOT's entirely, you should blame the club itself for alienating true fans - both scouse and non-scose and the b***ard touters who care more for themself than the club!

It's not just touts though.

Its the whole system of how tickets are sold?

By alienating local fans, they are pushing them towards buying off touts, and by making it a closed shop they are also pushing OOT fans into the hands of the touts.

Plus fans walking round saying they'll pay £200 for a ticket doesn't help either, plenty of times in the past I've heard this outside The Park or The Albert 

The system is more than a joke.

I can be at Anfield on foot in 20 mins. I can be there on wheels in five minutes. At any time of the day or night. It's literally my local club.

But the job I do means I don't have internet access and I've been 'monitored' using the work phone.

So other than post, I'm fu**ed.

You'll Never Walk Alone eh. Well there's bound to be loads of local people in the same position as me. Walking alone.

Thanks LFC.

The system is more than a joke.

I can be at Anfield on foot in 20 mins. I can be there on wheels in five minutes. At any time of the day or night. It's literally my local club.

But the job I do means I don't have internet access and I've been 'monitored' using the work phone.

So other than post, I'm fu**ed.

You'll Never Walk Alone eh. Well there's bound to be loads of local people in the same position as me. Walking alone.

Thanks LFC.

lets just stick to AFC Liverpool

It's a disgrace.
Should never alienate the local fan base for OOT-ers, no matter how much more they pay.

It means the club loses it's identity.

sometimes you can be on the phone for half a hour or more in a queing system then all of a sudden it just cuts off.its happend to me more than once.

Well I agree with you that the system is a joke. We should be doing it like Chelsea or Man City on a points basis. 5 points for lesser games 3 for medium and 1 for the big games and then all you would get going is the genuine fan who goes to every game. Now I'm from Ireland and I have to listen to a lot of rubbish about being an out of towner as you put it. I take exception to that. I've been going to Anfield for over 30 years and the last game v Bolton was my 445 home game not to mention Europe and away games so please stop tarring us all with the same brush. I spent 4 hours today trying to get through for the Chelsea game with no luck. I made 3700 attempts and it cost me €97 just to be told to try again as all operators are busy. Aaaaaaaaahhhhhhh they drive me to drink haha. Good luck.

Just a quickie, for newbie how do they get involved now, since the club doesnt give out fancards now, and if i remember i was asked for my fancard number when i paid for membership, so yo cant get that without fancard, I have a young cousin who is developing an interest in football and would like to take him up.

i agree with whats been said, thats kinda why you can always get to see Cardiff around here, by nipping down to the office and picking up tickets, you can even ring through and pay online, but you have to pickup from the office. no fancard, membership, nothing, only stubs for FA Cup games.

u will have to join the supporters club because u get a card when u join that.adults are £29 and kids £20.the card u get is ur fancard from then on so u quote that number whenever ur asked for it.its worth having just to have a chance of getting tickets on the exchange scheme.good luck.

u will have to join the supporters club because u get a card when u join that.adults are £29 and kids £20.the card u get is ur fancard from then on so u quote that number whenever ur asked for it.its worth having just to have a chance of getting tickets on the exchange scheme.good luck.

I have membership and an original fancard, its just i want to take my cousin with me so was wondering about him. As far as i know the club is no longer issuing fan cards - therefore this must mean that there will be more general sales, not on really since regulars will struggle for tickets.

Keep it on topic.

Fancards have been replaced by Membership cards yonks ago - details in the Ticket board.

I gave it a good go today trying to get a pair of Chelsea tickets but no joy.  Definitely something the SOS should be having words about.  If Liverpool are going to continue to alienate local fans AS well as out of town supporters than they may as well just forget about the new stadium because the vast majority of people will have lost that 'regular match attending' feeling.

Nice one Rick Parry you complete w**ker (and why are you still in a job anyway?)

because the vast majority of people will have lost that 'regular match attending' feeling.

Important point that and it's so true.

I've lost that feeling already.

I'm an out of town supporter but I used to make the trip to Liverpool every home league game to watch them and well now I'm lucky to get a game a month as I can't get tickets and that buzz you get making the trip with your mates has just faded completely.

It's a F***ing disgrace, the picture when Keane scored summed it up with all those cameras. They weren't celebrating they were just taking photos as it was there big day.

It's shambolic that the club don't give a toss for local and out of town fans.

Can't see it being sorted soon though.

yeah ur spot on.i have no problem with people going to games from anywhere in the world.i actually bring over kids teams from where i live to games but always for small games like west brom or who ever is promoted.the big games should be only for the real genuine fans but the club dont care about them so it will always be a free for all.

OK, so we all feel the same problems, but whats the solution?, i personally think that if you support you support and should be entitled to a ticket if you gonna show and now tout your ticket.
maybe some sort of system which links your ID to your ticket and therefore only the ID holder who bought the ticket can enter.
this does seem like it would only work for internet buyers though a full system using phones and post im not sure. what does everyone think? maybe there can be something forwarded to the relevant people to get a decent structure in place.

Turn up with a suit on and a platinum credit card and you will soon get tickets

The man city system is not to bad.you have a card for the season and when u purchase tcks its automatically put on your card and your card is then ur ticket so touts would think twice about giving people their cards going into a match.i know if i paid £150 quid for a ticket off a tout no way would i find him after the game to give it back to him.

The man city system is not to bad.you have a card for the season and when u purchase tcks its automatically put on your card and your card is then ur ticket so touts would think twice about giving people their cards going into a match.i know if i paid £150 quid for a ticket off a tout no way would i find him after the game to give it back to him.

Good idea that.

Like I said though - window sales for at least the first day are a fair method.  If you want a ticket badly enough you'll get you're arse to the ground.

That man city idea is really good.They could even have a certain amount at the counter a certain amount on-line which would make it fair to every one. You could even say have for example 1000 tickets on sale for the first three days only at the counter there after they open up the tickets on line for people who cant get to the sales counter. Phoning in is bollocks

So is online in my opinion, do you know they are making £2.50 on every online transaction

So is online in my opinion, do you know they are making £2.50 on every online transaction

Fair's fair.  They have to pay somebody to lick the envelopes and put a 30 pence stamp on them, and the chippy's on the way back from the postbox.

I sincerely doubt Liverpool are making that £2.50.  It will be the ticket agency.  Liverpool are completely clueless.

They could have window sales and I may even pop in to the official club store and buy myself a little American flag with that £2.50 instead.

I made 3700 attempts and it cost me €97 just to be told to try again as all operators are busy.

I would rather pay £2.50 to the online company €97 on phone calls though

man city have the right idea, season ticket holders have their fancards with the information, so why not do it with your fancard/ membership card, thats a fairer way, city have got it nailed!

window sales need to be brought back, but only have so many sold like 1000 like dizzy said, give locals a chance, but then when doing phone and online, give loyalty a chance, so irish fans who do loads of games and spend a fortune get their opportunity and loyalty rewarded, then when everyone is happy, do the tourists.

unfortunatly we are not millionaires who can afford hospitality for each game, hence why we lose out

already im being quoted £180 to £250 for a ticket to go to chelsea game.as usual i will fly over on the off chance of getting one on the night.if not the sandon will have to do yet again because its still cheaper for me to fly over and stay in a hotel then to pay that for a tck.some day they might come up with a system to stop these animals.this will be my first game missed in 5 years at anfield so im a bit fed up with it all.

I'm an OOT Scouser so I can see this from both sides. I am just as much a Scouser as anyone else despite the fact I now live on the south coast.... Liverpool is as much coursing through my veins as it always has and I mean the whole city as well as my beloved Reds.

To claim that we are somehow not justified in getting tickets because we don't now live in Liverpool seems a bit harsh. On the one hand you might feel that having an L postcode makes you some kind of superfan or something but on the other hand, sticking your shoes on, jumping on your funky moped and popping down the road to Anfield is one thing but driving up overnight (as I do) taking about 6 hours, grabbing a couple of hours kip in the car before finding a cafe for some brekkie, then visiting some mates and family before going up to Anfield for the game, then driving back again getting home well after midnight is another altogether. The entire trip costs me about £150 a time and no, I am not some moneybags 'down south' I am doing an ordinary job, working hard and saving every penny to allow me to do what I love most, support the same team I have supported for the last 44 years!

I admit I don't get to every game, that's impossible for me and no way could I afford it. But look at this another way: I spend as much on getting to a handful of matches as someone in Liverpool does on getting a season ticket. My money goes into the club, I buy all my shirts, merchandise and what have you from the club direct, never from other shops online because I want every penny of the profits to go to supporting my team.

So tell me, what in all I have said makes you believe that living a stone's throw from the ground makes you more important than me? I am not living on cloud cuckoo land here, I am totally aware of the shortcomings of the system but put the blame where it belongs. If our Muppet Duo owners had not screwed the club over big time and had kept to their word and got our new stadium built from when they said ('We'll have the spades in the ground in 6 weeks! - remember that?) then we'd be well on the way to seeing a stadium ready for the 2010 season which could hold another 20,000 fans. THAT would have made it a darned site easier to distribute the tickets more fairly. With so few tickets to go round and so many wanting to come, the majority are not going to get tickets, it's simple as that.

This is costing us every single game, the millions we are losing is costing us in buying players, that in turn affects the performances on the pitch. None of that is the fault of OOT-ers or any other fan.

Rob

ps I wouldn't dream of getting up to Liverpool on a coach through a ticket agency, I support my club, not Thomas Cooks!

I have membership and an original fancard, its just I want to take my cousin with me so was wondering about him. As far as I know the club is no longer issuing fan cards - therefore this must mean that there will be more general sales, not on really since regulars will struggle for tickets.

I've still only got the 'old' Fancard, but manage to get tickets when I can.  The main problem now is loyalty and at £40.00 a ticket, including booking fee then the loyalty is going to be as and when I can afford it

 

Rob, I think you're completely missing the debate here.

This isn't an OOT v local fan debate at all.  The problem is that EVERY fan is suffering at the hands of the current Liverpool ticket scheme.  Whether you live in Liverpool or Lagos, you will be sitting next to the phone redialling and redialling and redialling - ending up costing a small fortune with little chance of getting through.

Touting agencies can ring this line (I'm sure they've probably got a hotline) and order themselves 4 tickets at a time. Which they generally do.

I really don't think anybody can have absolutely any arguments with a scheme whereby either

a) for the first day of general sale tickets can only be purchased by fancard/membership card holders at Anfield itself

or

b) individuals fancard/membership cards allow them in to the ground if they have 'bought a ticket'.

Both of these ways would help real supporters get tickets for Liverpool games and severely impact ticket touting.  The very fact that Liverpool won't introduce these suggests to me that there is more of a connection between Liverpool and these online agents than they are letting on.

I honestly think that tickets sale's, to be fair, need to be opened up to everyone at the same time. As long as there isnt a method for money makers to get hold of tickets and sell them on and the tickets are going to real supporters who want to see the match then I think it doesnt matter having a priority sale. I think naturally liverpool based supporters will get thier ass in gear and be the first in the queue, or waiting on thier internet and phone line. not only that, but liverpool based supporters will be trying to go to most games, whereas OOT's (supporters) and tourists (not supporters but just wanna see a game) usually only target a certain match or a few matches in the year.

Ok, that means that the big games are more sought after, but theres nothing new there. at least liverpool will get a good base of constant supporters to all games.

I think the man city idea  system seems good. but i think that all sales should be released all together. then, (with the touts not able to make money) the loyal supporters will get the tickets.

Keep it on topic.

Fancards have been replaced by Membership cards yonks ago - details in the Ticket board.

I gave it a good go today trying to get a pair of Chelsea tickets but no joy.  Definitely something the SOS should be having words about.  If Liverpool are going to continue to alienate local fans AS well as out of town supporters than they may as well just forget about the new stadium because the vast majority of people will have lost that 'regular match attending' feeling.

Nice one Rick Parry you complete w**ker (and why are you still in a job anyway?)

I thought that membership was limited, and you couldnt get membership without having a fancard?

sorry about off topic.

Rob, I think you're completely missing the debate here.

This isn't an OOT v local fan debate at all.  The problem is that EVERY fan is suffering at the hands of the current Liverpool ticket scheme.  Whether you live in Liverpool or Lagos, you will be sitting next to the phone redialling and redialling and redialling - ending up costing a small fortune with little chance of getting through.

Touting agencies can ring this line (I'm sure they've probably got a hotline) and order themselves 4 tickets at a time. Which they generally do.

I really don't think anybody can have absolutely any arguments with a scheme whereby either

a) for the first day of general sale tickets can only be purchased by fancard/membership card holders at Anfield itself

or

b) individuals fancard/membership cards allow them in to the ground if they have 'bought a ticket'.

Both of these ways would help real supporters get tickets for Liverpool games and severely impact ticket touting.  The very fact that Liverpool won't introduce these suggests to me that there is more of a connection between Liverpool and these online agents than they are letting on.

How about if you had to swipe your card when you go throught the turnstiles??? That way you have proved you are going to the game??

This would flush the touts out, however there are people who work with me who are PTS, get tickets to games and then sell them on if they cant make it, usually at face value tho. So it would ruin these plus im sure there are season ticket holders who dont give back to the ticket exchange but sell them on privately, after all there is no check on names or anything, you got a ticket, you're getting in.

I thought that membership was limited, and you couldnt get membership without having a fancard?

sorry about off topic.

No you don't need a fancard to get a membership card.

You can't get a fancard anymore - new members get one of the above cards instead at £29 instead of £2.50.

Thanks for that, i was a bit miffed, is the membership limited?

Thanks for that, i was a bit miffed, is the membership limited?

Nope the more £29's they can rake in the better