Hello everyone, although this subject should be in the ticket information topic section I believe that this subject needs to be highlighted in the main forum!!!
Hopefully everybody will agree. I have been on the Season Ticket waiting list for 12+ years now and there has never been an update to the situation from LFC until I wrote off last year. I asked whether I could get my numerical position in the actual queue but there was no access to this. I decided to write an E-mail asking in what year did the applicants who are at the top of the list originally apply for a ticket. Again no answer, but I did get the following information from customer services below in the form of a reply to my E-mail:-
"Dear Simon
Thank you for your email
Unfortunately no new Season Tickets have been issued since the beginning of 1996, this is due to the fact that it is very rare for existing Season Ticket holders to relinquish their Season Tickets and if they do, they tend to pass them on to family and friends rather than return them to the Club. In view of this we are unable to give any estimation as to when a seat will be offered to you and it is just a matter of continuing to wait.
We will keep your application for a season ticket on our waiting list and assure you that as soon as an offer can be made we will write to you again. Should any of your contact details change, please be sure to inform us so that we can keep your applications up to date as an offer will be made only once.
If you have any further queries please do not hesitate to contact us.
Kind Regards
Louise
Louise Howard
Customer Services
Liverpool Football Club" I don't feel hard done by but when people don't wan't tickets fair enough, however
not issuing a single season ticket to people on the waiting list since 1996 is disturbing. The purpose of this topic is to highlight to all those hopefulls what the situation is if they didn't know already I don't know if you agree but I haven't felt too happy with the situation and have highlighted the main points that I hope I can foward to LFC. If you have any suggestions to add I would apprieciate this and I can contact LFC again and propose the points below and your changes:-
POINTSShould there be more information given to fans in form of updates to their list progress on an annual or bi-annual basis?
Should there be an online system where fans can access their progress (If you were in a usual queue you'd sort of know where you were?
Should the fans on the waiting list be rewarded for their patience in a form of banding system? (The below is an example of this banding)
ie GOLD list members 25-15yrs on the list -offered tickets before they go on general sale
SILVER 15yrs-5yrs -offered tickets after GOLD members opportunity to buy
BRONZE 5yrs offered tickets to low priority games or discounts of some kind (not quite sure on this one as i'd be peed off if i was after a general sale ticket and some one who has been on the list got one before me)
Should the passing of season tickets to family or friends be controlled more in form of ID cards so that if the ticket is not used then the holder will be forced to get rid making the issue of tickets flow again. At the end of the day if they wan't a ticket for family or friend they get priority before the General sale customers.
ConclusionI would like to support the people who think there is a point here. This is customer service and a possible reward for all the patience that people on the list.
Do you wan't to rot on the list while people who don't wan't it pass it all over the place. Have you been patient, without contact for years while you try to get tickets and buy shirts pouring money into the club? All your comments are welcome and if this is the start of something to make the people happy then i'm up for it or we can stay in the dark for a bit longer clinging on to the hope that the new stadium will mean the allocation of further tickets.
" A thousand voices may be heard!!"