No More Paper Tickets??

Gunna nip down the ticket office as well later on, don't wanna risk it a week before the game.

Im still at loss why it takes them so long to send out memberships/tickets despite the fact some have ordered them at least 3 weeks ago.

We really need a new customer service department within the club. And the ticket office are obviously slacking. So much easier when it was all tickets, bring back the old system.

We really need a new customer service department within the club. And the ticket office are obviously slacking. So much easier when it was all tickets, bring back the old system.

Agreed !!!

I have an E season ticket and I like to look at the highlights of the games in my lunch hour at work on Monday.

Last season there was a lot of Sunday games (due to UEFA involvement) but when I came to look at the highlights on Monday it was blocked until Tuesday as their software indicated I was in the USA (despite my EMail address ending in .co.uk) and it was not available in the USA until Tuesday.

I went to the problem page which referred me to Frequently Asked Questions (FAQS) but this matter was not dealt with so I sent an EMail.

The Email came back saying they could not reply to individual EMails as they received hundreds per day and referred me to the FAQS.

Customer service is poor and I think this is due to insufficient staff rather than incompetance.  I don't think they care as there are plenty more where we come from!!

My status for the Sunderland game has gone from PEND -> PRINT now

My status for the Sunderland game has gone from PEND -> PRINT now

Me too.

I went to the ticket office yesterday, it was closed  after explaining my situation to a security man, i did manage to see somone, she was very abrupt and basically told me that they will be sending out confirmation e-mails next week, so dont worry clear off and leave me alone sort of thing  !!! 

Good to see Danny and Oldred seeing pend to print now anyway, will check mine later.

So nervous about using this new card (Had to send for a new one my old one was knackered). I only bought tickets for the Sunderland game 5 days after this new card was created. So keep having nightmares of it not being activated or something and me ending up at the turnstiles and it being buggered!



Is there any way of checking/confirming that a game has been activated on your card anyone know?

So nervous about using this new card (Had to send for a new one my old one was knackered). I only bought tickets for the Sunderland game 5 days after this new card was created. So keep having nightmares of it not being activated or something and me ending up at the turnstiles and it being buggered!



Is there any way of checking/confirming that a game has been activated on your card anyone know?

Just take your e mail confirmation with you , also if your num is registered with them they normally send you a text a few days before the game confirming your seat num etc ,at least thats how it went last season , check your e mails there should be one there confirming your details .

Finally i have an official answer to this question, after waiting for THIRTEEN days for a reply, i get a response saying use yopur fan card to gain entry in the the Ground!!

Finally I have an official answer to this question, after waiting for THIRTEEN days for a reply, I get a response saying use yopur fan card to gain entry in the the Ground!!

Brilliant customer service as always........

Finally i have an official answer to this question, after waiting for THIRTEEN days for a reply, i get a response saying use yopur fan card to gain entry in the the Ground!!

Thanks REDMAN, at least we know the answer now for definate.

This is the reply i got, you can see the detail and effort that went into answering my query!!

Thanks for contacting Liverpool Football Club

Sorry for the late reply this was due to the heavy work load in pre season with phone calls and e-mails. You will be using your fan card.

Thanks for your continued support


Great customer service as usual!!!

Well folks it seems there are still paper tickets as i have had mine delivered today for the sunderland game , now my fan card is activated from last season , and these are the first i have had for a long time .So i dont quite understand what is going on.

Well folks it seems there are still paper tickets as i have had mine delivered today for the sunderland game , now my fan card is activated from last season , and these are the first i have had for a long time .So i dont quite understand what is going on.

Thanks for letting us know Andy, hope I get mine in the post in the next day or so then.

The only explanation i can come up with is i bought these tickets in the returns sale and not the original sale ,i am of the opinion that all of you who bought on the original date will have to use your cards to gain entry to the ground , i wouldnt worry about it, it worked well last year and i see no reason why it wont this time , as long as you have the confirmation e mail with you you should have no problems.

The only explanation i can come up with is i bought these tickets in the returns sale and not the original sale ,i am of the opinion that all of you who bought on the original date will have to use your cards to gain entry to the ground , i wouldnt worry about it, it worked well last year and i see no reason why it wont this time , as long as you have the confirmation e mail with you you should have no problems.

Hmmmm......that is my big problem, I still havent had one and it's Thursday tomorrow 

The only explanation I can come up with is I bought these tickets in the returns sale and not the original sale ,I am of the opinion that all of you who bought on the original date will have to use your cards to gain entry to the ground , I wouldnt worry about it, it worked well last year and I see no reason why it wont this time , as long as you have the confirmation e mail with you you should have no problems.

I bought mine in the returns sale myself Andy (Well I think they were returns, it was a week or two after they went on sale for members anyway). However when I bought mine, my members card hadn't arrived at the time, it came a few days ago (But it was activated when I bought the tickets). Havent received a paper ticket meself so Im just gonna take my card and confirmation email and hope for the best on Saturday.

I'd try and get on to the ticket office again Ms G, I received my confirmation email a few minutes after I purchased mine online. Looks like a cock up on their end again, they really need to give more detail out on this kind of stuff.

Ok Danny, thanks for your help hun.

Looks like things haven't improved then 

This will throw a bit more confusion onto it , i just read my confirmation e mail and it said my card was activated and i would need it to access the stadium ,so how come i am in possession of 4 tickets , did you have an e mail off them Cas , ?

This will throw a bit more confusion onto it , I just read my confirmation e mail and it said my card was activated and I would need it to access the stadium ,so how come I am in possession of 4 tickets

Just managed to get two more Sunderland tickets....

This will throw a bit more confusion onto it , i just read my confirmation e mail and it said my card was activated and i would need it to access the stadium ,so how come i am in possession of 4 tickets , did you have an e mail off them Cas , ?

Oh bloody hell Andy...this goes from bad to worse  

No, I still havent had any confirmation yet.

Well Cas if you got a spare two you wont miss the ones you have or have not got .

By any chance Cas have you checked your purchase history, to see what it says.