I have an E season ticket and I like to look at the highlights of the games in my lunch hour at work on Monday.
Last season there was a lot of Sunday games (due to UEFA involvement) but when I came to look at the highlights on Monday it was blocked until Tuesday as their software indicated I was in the USA (despite my EMail address ending in .co.uk) and it was not available in the USA until Tuesday.
I went to the problem page which referred me to Frequently Asked Questions (FAQS) but this matter was not dealt with so I sent an EMail.
The Email came back saying they could not reply to individual EMails as they received hundreds per day and referred me to the FAQS.
Customer service is poor and I think this is due to insufficient staff rather than incompetance. I don't think they care as there are plenty more where we come from!!
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